Contact information

Contact Information Policy

How to Contact Us

We are committed to providing clear and timely customer support.

If you have any questions about your order, digital downloads, billing, technical issues, or general enquiries, you may contact us using the details below.

Customer Support Contact Details

Business Name: Everstead
Support Email: everstead.support@gmail.com

Where applicable, customer support is available during normal business hours.

We aim to respond to all enquiries within 1–2 business days.

Before Contacting Us

To help us resolve your enquiry as quickly as possible, please include:

  • Your full name

  • Your order number

  • The email address used during checkout

  • A detailed description of the issue

Screenshots or error messages may also help us resolve technical problems more efficiently.

Digital Product Support

If you experience problems accessing or downloading your digital products, please contact us and we will make reasonable efforts to assist you.

This may include:

  • Re-sending download links

  • Assisting with file access issues

  • Providing updated download instructions

  • Replacing corrupted files where applicable

EU Consumer Information

If you are located in the European Union, you may have certain consumer rights under applicable consumer protection laws.

We provide the following information in accordance with applicable EU e-commerce and consumer transparency requirements:

  • Our contact email address is listed above;

  • Customers may contact us electronically before or after purchase;

  • We aim to respond within a reasonable timeframe;

  • Contract information and purchase confirmations are provided electronically.

No Telephone Support

At this time, customer support is provided primarily via email.

This allows us to:

  • Maintain accurate written records;

  • Resolve technical download issues more efficiently; and

  • Provide support across multiple time zones.

Reporting Copyright or Misuse

If you believe our digital products are being shared, copied, or distributed without authorization, please contact us with relevant details.

We take intellectual property protection seriously.

Privacy

Any personal information submitted through customer support enquiries will be handled in accordance with our Privacy Policy.

We only use customer information for support, account, legal, or order-related purposes.