Refund policy

Refund & Returns Policy

Overview

Thank you for shopping with us.

Due to the nature of digital products, all sales of downloadable PDF guides and other digital content are generally considered final once the product has been accessed, downloaded, or delivered.

However, we aim to be fair and reasonable. This policy explains when refunds may and may not be provided.

Digital Products

All products sold on this website are digital downloads only. No physical products are shipped.

After purchase, you will receive access to downloadable files, which may include PDF guides, worksheets, templates, or related digital materials.

Refund Eligibility

Because digital products cannot be “returned” once delivered, refunds are typically not offered after download or access has been granted.

However, we may provide a refund in the following situations:

  • You were charged more than once for the same product.

  • You accidentally purchased the same item multiple times.

  • The file is corrupted or cannot be accessed and we are unable to resolve the issue.

  • You did not receive the product after purchase.

  • A refund is required under applicable consumer protection laws.

To request support or a refund review, please contact us within 14 days of purchase at:

everstead.support@gmail.com

Please include:

  • Your order number

  • The email address used for purchase

  • A description of the issue

EU & UK Consumer Rights

If you are located in the United Kingdom or European Union, you may normally have a legal right to cancel digital purchases within 14 days.

However, under applicable consumer laws, this right to cancel can be lost once:

  1. The digital content download or access has begun; and

  2. You expressly consented to immediate delivery and acknowledged that you would lose your cancellation rights.

By purchasing digital products from this website and accessing the download immediately, you agree that:

  • The digital content will be supplied immediately after purchase;

  • You consent to immediate performance of the contract; and

  • You acknowledge that you lose your statutory right to cancel once download or access begins.

United States & Australia

For customers located in the United States and Australia, refunds for digital products are generally not required once the product has been delivered, except where required under applicable consumer laws.

Nothing in this policy excludes any rights you may have under applicable consumer protection legislation.

Chargebacks & Payment Disputes

If you experience any issues with your order, please contact us before initiating a payment dispute or chargeback.

We reserve the right to dispute fraudulent chargebacks where proof of download, access, or delivery exists.

Unauthorized Sharing

All digital products are licensed for personal use only unless otherwise stated.

You may not:

  • Resell

  • Redistribute

  • Share publicly

  • Upload to file-sharing websites

  • Reproduce for commercial use

Unauthorized distribution may result in legal action.

Contact Information

For all support or refund enquiries, please contact:

Everstead
everstead.support@gmail.com